Job Title: Relationship Manager – Phone Banking
Company: ICICI Bank.
Location: Guwahati,Hyderabad
Salary: Depend on Interview
Job Summary:
ICICI Bank is looking for enthusiastic and customer-oriented individuals to join our team as Relationship Managers in Phone Banking. This role is crucial for building and maintaining strong relationships with our customers while providing exceptional service and support.
Key Responsibilities
- Query Resolution: Handling and resolving customer complaints over the phone channel.
- Customised Solution Offering: Providing customers with relevant products and services to help meet their needs.
- Behold our values: While servicing customers, keep the philosophy of Fair to Customer and Fair to Bank at the core.
- Providing 360-degree banking: Offer products based on customer needs while collaborating with other teams in the bank to understand suitable product offerings.
- Adherence to compliance: Be compliant with information security norms and quality process norms.
Key Qualifications & Skills
- Educational Qualification: Graduates or Engineers in any discipline.
- Communication skills: Good oral and written communication skills.
- Customer service: Delivering impeccable customer service in all engagements.
- Synergize with Team: Willingness to work with various teams for on-ground support and deliver enablers as required.
- Be Proactive: Ability to address customer concerns by providing a viable solution.
Benefits:
- Competitive salary with opportunities for overtime.
- Health and wellness benefits.
- Comprehensive training and development programs to enhance skills.
- Opportunities for career advancement within the company.
- Friendly and supportive work environment.
Few Success Factors
- Good Communication Skills
- Deep understanding of customer needs
- Open to work in rotational shifts
- Strong execution skills
- Takes initiatives in the face of adversity
About the Business group
ICICI Bank Phone Banking Services Group helps customers avail a host of banking features primarily through the phone channel. The Phone Banking Channel at the Bank is strongly connected to all business groups to design the service architecture to enable the customer journey and relay customer feedback to product teams. It also supports international branches and ICICI Direct in their phone banking requirements. It is a 24/7 channel designed to enable the transaction capability of a customer and offer products across the financial spectrum to boost the customer”s portfolio.
How to Apply:
Interested candidates are invited to submit their resumes.
Join ICICI Bank and be a part of a dynamic team committed to delivering exceptional banking experiences!